Your complete satisfaction is our top priority at Covers Direct. If for some reason you are not satisfied with your purchase, please call us at 1-800-925-8602 to inform us of your problem. You may also click here to fill out an email request for assistance. We will address your concerns on the next available business day.
All special orders and custom RV covers are non-returnable and non-refundable (except for warranty issues). If for some reason there is a problem with the quality of your special order or custom RV cover, every effort will be made to modify your product to suit your needs.
Covers Direct cannot accept any packages freight collect or COD. All packages must be shipped prepaid. Returns must be inspected before final decisions are made on credits.
All credit card purchases that qualify for a refund will be credited to the same credit card account that was charged in the original purchase. Please allow 2-3 weeks for processing.
Canceling Your Order or Making Changes to your Order after it is placed we ask that you call us within 24 hours after placing an order to make any changes to your order or to cancel your order. We will try to accommodate your request in all instances where it is possible. We reserve the right to charge a cancellation fee if we have already processed your order. If your product has already started the production process, we will not be able to process your request for cancellation. If your product has already shipped, you will need to call us after you receive the product at 1-866-818-9901 (toll free) to obtain a Return Goods Authorization Number for return or exchange. You may also click here to fill out an email request for assistance. We will address your concerns on the next available business day.
It is our goal at Covers Direct to provide accurate information on our website for each available product. If at any time a product is listed in error on the webpage, we will make our best effort to have this corrected immediately. Any information is subject to change without prior notice, including pricing, specials offers, and specific details. In the event a product is backordered, or priced incorrectly, we may cancel and refund your order after notifying you of this change. Covers Direct reserves the right to cancel any order, with refunded payment, prior to shipping. Please note, payment is taken once your order is placed.